Booking Terms and Policies

Terms & Conditions

A $200.00 deposit is required to secure all bookings ($500.00 at Christmas and Easter Peak Seasons). The deposit is taken from credit card details supplied with the booking register. The balance of payment of the full booking is due on arrival. Cash, Eftpos and major credit cards are accepted. We do not accept AMEX, DINERS. All payments can also be made via direct bank transfer. Details given when booking. Presentation of a valid credit card on arrival is a condition of entry. 

Our Policies

For the enjoyment of all residents and guests, Pacific Towers Beach Resort Coffs Harbour Holiday apartments are strictly Non- smokingWe also strictly enforce a NO PARTY POLICY, any guests breaking this policy will be evicted on the night and will not be entitled to any refund for the balance of their stay.


Security parking is under the apartment complex with a 1.9 metre clearance. One parking space per apartment; excluding the Penthouse which has extra parking spaces. Further free onsite parking is available at the back of the building.                                                                                Cots and rollaways are available under certain circumstances and are hired in. If you require either please give us sufficient notice so they can be organised

Cancellations – General

Bookings may be cancelled or modified up to 14 days before arrival date free of charge.
Payment for Accommodation will be charged on the day of arrival. 
In case of no-show, one night accommodation of the reservation will be charged.

Cancellations -Peak Periods

19th December 2020 to 15th January 2021.
If cancelled or modified up to 30 days before date of arrival, no fee will be charged.
Payment for accommodation will be charged 30 days before arrival unless other arrangements have been made with the property.
In case of no-show, the total price of the reservation will be charged.
If the apartment is re-let for the cancelled period a refund may be made back to the guest.

Check In

After 2.00pm – please note Proof of identification may be required.

Please advise reception if ETA is after office hours, as we have a late after hours procedure.

Check Out

At 10.00am. A Late check out maybe available (Fees may apply in peak periods)
Please note: All guests under the age of 18 must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in. Guests are required to present a valid government-issued photo ID upon check-in.

Booking Requests

Where possible management will allocate booking requests, unless circumstances beyond our control prevent this.

Making a reservation through any means is an automatic acceptance and agreement to our Terms & Conditions.